Thank you for shopping with me! I sincerely hope you LOVE your purchase! If you have any concerns or questions, please email me at shoponceuponacraft@gmail.com or reach out through Facebook!

RETURN POLICY

We ask that you please read and understand the Return Policy. Please let me know if you have any questions or concerns before purchasing.

ALL SALE ITEMS ARE FINAL SALE!

ANY ITEMS BOUGHT WITH 10% or MORE DISCOUNT ARE FINAL SALE. PRE-ORDERS AND PERSONALIZED ITEMS ARE FINAL SALE and NON-REFUNDABLE. Returned merchandise must be UNWORN and UNWASHED. Items that appear worn, have stains, or smell of cigarette smoke, deodorant, pet hairs, or other odors, will not be accepted. If an item has been worn once, it will not qualify for a return. Merchandise may be returned for STORE CREDIT only within 10 days of delivery (according to USPS or UPS) or local pickup (must be picked up in the 10 day frame). If you do not pickup within 10 days of your order being ready, you will forfeit your right to exchange your item or return for store credit. Refunds will NOT be given in the original form of payment. Credit will be applied for the amount paid for the product. Credit will only be applied for the item, not for any shipping charges. You must notify us within 2 days of delivery date, from USPS or UPS tracking #, if an item, NOT the package, is defective. See below for more defective/damaged information. Exact colors of merchandise may vary due to photography lenses, indoor / outdoor lighting, and computer monitor resolutions. Clothing patterns may also vary. These situations do not qualify as defects. The customer is responsible for all return shipping costs. We recommend using a shipping method that provides a tracking number for your reference. We cannot guarantee that we will receive your package. Please allow 10 business days for us to receive your return and process a credit to your account. If approved for a return, a store credit code will be emailed to the email address on file. Credits will expire ONE year after issue. If an order is placed prior to receiving a store credit code, we cannot refund that amount to you. Please wait until your store credit is applied to your account if you’d like to place an order using this credit. If you place an order and do not use your store credit, we cannot apply that credit afterward. If you have any issues with your credit, please email us before placing your order. If you send back an item that does not qualify for a return or we receive a package back from the shipping carrier due to the address provided being undeliverable, the buyer is now responsible for the payment of the return shipping. We will hold non-returnable merchandise or packages returned by the shipping carrier for 10 days. After 10 days, the items will be donated to a local women’s shelter.

MAILING YOUR RETURN

Send an email to receive your return authorization form and mailing address. Returns without this form will NOT be accepted. Please print and include a copy of the order confirmation, packing slip, or invoice. Returns received without supporting documentation will be delayed in receiving store credit.

EXCHANGES

Due to our limited quantities and high demand of some products, we are unable to offer exchanges on any items. Returned merchandise will be processed for STORE CREDIT ONLY. We recommend purchasing the correct size of the desired item, and then shipping back the returned product so that you do not miss out on the item. Store credit cannot be applied to that new order that has been placed. Credit MUST be used for future purchases.

DEFECTS OR PROBLEMS WITH YOUR ORDER?

If you have received an item with any problems or defects, please contact within 2 DAYS to inform us of the issue. If we are not notified within 2 days of receiving the item, then it will no longer qualify for a return or replacement. You must include a photo of the damage / defect with your email. We are not responsible for damages to clothing caused by improper care or handling, or incorrect sizing.

DEFECTIVE/DAMAGED ITEMS PROCESS